Privacy Notice

1. Data We Collect

1.1 Information You Provide

When you register or engage with the Service, we may collect:

• Personal identification details: full name, date of birth.
• Contact details: email, phone number, residential address.
• Financial information: broker API keys (read-only & execute permissions), investment choices, risk parameters. We do not store complete broker credentials or payment card information.
• Profile preferences: username, trading strategy settings, notification preferences.
• Correspondence: messages via support or email channels.

1.2 Automatically Collected Data

Technical data collected as you use the Service includes:

• IP address, browser and version, operating system.
• Pages visited, features used, session duration, click patterns.
• Device identifiers and mobile advertising IDs (when applicable).
• Data from cookies and tracking tools (see our Cookie Policy).

1.3 Third-Party Information

We may receive data from third parties such as identity verification, fraud prevention, and analytics providers. This information is combined with our data to improve accuracy and security.

2. How We Use Your Data

We use your information to:

• Create and manage your account, and deliver the platform services.
• Process and carry out trading signals and automated transactions on connected brokers.
• Tailor your experience and provide market insights relevant to you.
• Send transactional communications (account confirmations, trade alerts, security notifications).
• Distribute marketing content where permitted or with consent.
• Detect, investigate, and prevent fraud or unlawful activities.
• Comply with legal and regulatory obligations.
• Enhance, test, and develop new features using aggregated anonymised data.

3. Legal Grounds for Processing (EEA/UK Users)

For users in the European Economic Area or UK, we process personal data based on:

• Contractual necessity: to deliver the Service you requested.
• Legitimate interests: fraud prevention, security, platform enhancement.
• Legal obligations: to comply with financial and tax laws.
• Consent: for marketing communications and optional cookies (which can be withdrawn anytime).

4. Sharing Your Data

We do not sell your personal information. Sharing occurs only with:

• Service providers: cloud hosting, email, analytics, and support partners who are bound by data protection agreements.
• Connected brokers and exchanges: only necessary API commands to execute your trading strategies.
• Legal authorities: when legally required, via court orders, or to safeguard our rights.
• Business transfers: in mergers, acquisitions, or asset sales, with the successor bound by this privacy policy.

5. Cross-Border Data Transfers

Frost Trustvale operates globally. Your data might be transferred and processed in countries outside your residence, including the US and EU states. Where necessary, we use Standard Contractual Clauses to safeguard such transfers.

6. Data Retention Policy

We retain your data while your account is active or as needed to provide the Service. Following account closure, some information is kept up to seven years for compliance. Aggregated anonymised analytics data may be stored indefinitely.

7. Your Data Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you.
• Correct inaccuracies or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain data processing.
• Receive your data in a structured, machine-readable format (data portability).
• Withdraw consent at any time without affecting prior processing.

To exercise your rights, contact us at . We will respond within 30 days.

8. Security Measures

We employ industry-standard protections including TLS 1.3 encryption in transit, AES-256 at rest, multi-factor authentication, role-based access controls, and annual independent security audits. No system is perfectly secure. We advise using strong, unique passwords and enabling two-factor authentication.

9. Use of Cookies

Cookies and related tracking technologies help operate and enhance the Service. Details are in our Cookie Policy.

10. Children’s Privacy

The Service is not directed at individuals under 18. We do not knowingly gather data from minors. If you suspect a minor has shared data, please contact us for deletion.

11. Policy Revisions

This Privacy Policy may be updated occasionally. Significant changes will be notified on our website or via email. Continued use constitutes acceptance.

12. Contact Information

For privacy questions or to exercise your rights, please contact our Data Protection Officer:

• Email:
• Postal Address: Frost Trustvale Inc., 25 Old Broad Street, London EC2N 1HQ, United KingdomUSA
• EU Representative: Frost Trustvale, 25 Old Broad Street, London EC2N 1HQ, United Kingdom